Support
For questions, problems and feature requests about any of our Jira and Confluence apps, write to support@relaystudio.org. Answers come straight from the studio that builds the apps.
When we answer
- Hours: Monday to Friday, 09:00 to 20:00 Central European Time, except Austrian public holidays.
- Target: first answer within one working day.
- Security reports: acknowledged within one working day; see the security policy.
What to include
- The app and your site address (for example your-company.atlassian.net).
- What you did, what you expected, and what happened instead.
- The exact message on screen, or a screenshot without confidential content.
Our apps keep your data inside Atlassian, so we cannot see your pages, issues or files. Please do not send confidential content; a description or a cropped screenshot is usually enough.
Licences and billing
The apps are sold through the Atlassian Marketplace, so trials, subscriptions, invoices and refunds are handled by Atlassian in your site’s admin settings. We are glad to help if something is unclear.